I went to the tailor today, because I realized a dress he had just altered last week was I'm-about-to-pass-out tight. I was just hoping he would fix it without charging me; but to my surprise not only did he fix it in a few hours, but he gave me money back because I didn't like it the first time around.
This tailor is not Best Buy or Sephora, and yet, rather than have me unhappy with the job he did, he wanted to make sure I felt beautiful (and could breathe) in my dress.
So although today's revenue went down as a result of the refund, I will only be taking my alterations to him. And when someone asks for a referral to a great local tailor, you know where I'll be pointing them (don't ask me the name of the place--it's one of those tiny shops on 84th street just off of York on the North side of the street). And I just took time out from my day to alert anyone who stumbles on this blog to the wonders of exemplary customer service from a lovely Greek tailor on the Upper East Side.
A pretty smart way to deal with a pain-in-the-ass customer (me) if I do say so myself!